Refund policy

Returns & Refund Policy

Zenvero Creative LLC

At Zenvero Creative LLC, all products are made-to-order. For this reason, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Incorrect shipping address provided by the customer

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your request, please include:

  • Your order number
  • Clear photos of the product
  • Description of the issue

We will offer:

  • A free replacement, or
  • A full refund, depending on the situation

Refunds

If your refund is approved, it will be processed to your original payment method within 5–10 business days.


Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider

Contact Us

For any questions or support, contact us:

📧 zenverocreative@gmail.com
📞 +1 (917) 722-5131