Refund policy
Returns & Refund Policy
Zenvero Creative LLC
At Zenvero Creative LLC, all products are made-to-order. For this reason, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Incorrect shipping address provided by the customer
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To process your request, please include:
- Your order number
- Clear photos of the product
- Description of the issue
We will offer:
- A free replacement, or
- A full refund, depending on the situation
Refunds
If your refund is approved, it will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
Contact Us
For any questions or support, contact us:
📧 zenverocreative@gmail.com
📞 +1 (917) 722-5131